Table of Contents
unsubscribe
Synopsis:
This API will unsubscribe users to a particular campaign. Once a user is subscribed to a campaign they will receive all auto responders and scheduled messages for that campaign until they are unsubscribed through the API or through normal STOP or STOP ALL SMS request. You may not import someone who has unsubscribed themselves from a campaign however may re-subscribe someone who has unsubscribed through the Subscribe API.
Request: XML
<REQUEST>
<ACTION>unsubscribe</ACTION>
<API_KEY>apiKey</API_KEY>
<CAMPAIGNREF>Campaign Reference ID</CAMPAIGNREF>
<MOBILE>Number to unsubscribe</MOBILE>
<NOTIFY>'yes/no' on whether to notify user on opt-out</NOTIFY>
</REQUEST>
Request Parameters:
| Term | Mandatory/Optional | Description |
|---|---|---|
| ACTION | Mandatory | This is the name of the function you want to execute with the API. |
| API_KEY | Mandatory | The API key that is assigned to your account that is used for authentication. You can find this key on the API Settings page. |
| CAMPAIGNREF | Mandatory | This is the identifier of the Campaign you would like to unsubscribe the number to. You generated the campaignRef when you created the Campaign. |
| MOBILE | Mandatory | A Phone Number to unsubscribe to a campaign. |
| Notify | Optional | A mobile owner will be notified about being unsubscribed via a confirmation SMS (yes/no). |
Response Parameters:
| Param Name | Presence | Description |
| STATUS | Always | “Success” or “Failure”. |
| CAMPAIGNREF | Success Response Only | This is the identifier of the Campaign you would like to unsubscribe the number to. You generated the campaignRef when you created the Campaign. |
| MOBILE | Success Response Only | A Phone Number to unsubscribe to a campaign. |
| ERRORCODE | Error response only | Error code associated with the error. |
| ERRORINFO | Error response only | Error message explaining the error code. |
Request Example: XML
<REQUEST>
<ACTION>unsubscribe</ACTION>
<API_KEY>xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx</API_KEY>
<CAMPAIGNREF>1116</CAMPAIGNREF>
<MOBILE>11111111111</MOBILE>
<NOTIFY>no</NOTIFY>
</REQUEST>Response Example: Success
<RESPONSE>
<STATUS>Success</STATUS>
<CAMPAIGNREF>1116</CAMPAIGNREF>
<MOBILE>11111111111</MOBILE>
</RESPONSE>
Response Example: Failure
<RESPONSE>
<STATUS>Failure</STATUS>
<ERRORCODE>E721</ERRORCODE>
<ERRORINFO>Invalid campaignref</ERRORINFO>
</RESPONSE>
Postback Notification:
Upon unsubscribing a number the system will generate a notification. For more details please visit the Mobile Unsubscribe section of the Opt-in Status Postback documentation.
General Error Codes:
| Code | Description |
|---|---|
| E100 | Invalid request. Make a valid request via GET/POST/XML with all the required variables. |
| E104 | User Authentication Failed. |
| E105 | This account has no API rights. |
| E106 | You can call API every X seconds. |
| E107 | This account has no rights to use this action. |
| E108 | XML Parse error: $error. |
| E109 | API not activated. |
| E112 | IP was not whitelisted. API call rejected. |
| E113 | Set throughput exceeded for this API action. API call rejected. |
| E114 | Phone number is blacklisted. API call rejected. |
| E120 | Account has reached the API request limit. |
| E503 | Internal error. |
Related Error Codes:
| Code | Description |
|---|---|
| E718 | The ‘campaignref’ is required |
| E721 | Invalid campaignref |
| E901 | The ‘mobile’ is required. |
| E905 | Could not unsubscribe this number. |