Message Scheduling

The Message Scheduling page allows you to schedule and send messages to your audience. The page displays the SMS/MMS messages you have previously sent, currently have scheduled to send, and are in the process of being delivered.

Schedule Text Blasts

SMS Messaging

Schedule Messages

Select Date and Time to SendChoose a date and time to send the messages.
Message TypeSelect whether to send MMS or SMS messages.
Data CollectionOptionally include a data collection question in the messages. Note that the data collection question text will be hidden in MMS messages. We recommend that MMS content, such as an image, ask the question.
Select MMSIf MMS is selected, select an MMS template that has been created in the platform.
SMS TextIf SMS is selected, enter text in the message. Dynamic merge tags may be entered into the message. See FAQs below for more information on dynamic merge tags.
Sending ModeSelect whether to send the messages based on the subscriber’s local time or the account’s timezone.
Send DDMIf MMS is selected, DDM sending may be enabled if the campaign setting has DDM text included. A Device Discovery Message (DDM) is a short textual MMS message that is used to detect the receiver’s handset prior to delivering the actual MMS content in order to send the highest possible quality content available.

View Scheduled Messages

Once you set up your scheduled messages, the scheduled messages will be added to the scheduled messages list. The following information will be displayed:

Alert ContentIf the message being sent is an SMS, the complete message will be displayed here. SMS messages can be edited once the campaign is paused. If the message being sent is an MMS, the internal name of the MMS will be displayed.
TypeIdentify whether the message is an SMS or an MMS.
ScheduleThe scheduled time/date and the selected sending mode.
Data CollectionThe name of the data collection profile if included.
StatusThere are several different types of statuses: pending, sending, sent, canceled, and paused. The number of subscribers set to receive the message is also displayed.
Send TestTest your SMS or MMS messages by sending them to a local device.
ReportsThe report link provides the delivery report of the sending, which includes subscriber data and the message delivery status.
StatsThe stats link will provide message delivery status and carrier statistics.
DeleteRemove scheduled messages that are pending by selecting the delete box [x] and pressing the delete button. You may not delete a message with the status “sending,” “sent,” “paused,” or “canceled.”

You can view scheduled messages for a particular month by clicking the “Previous” and “Next” buttons.

Message Scheduling FAQs

Can I dynamically insert a name and other information into each message?

Yes you can, using dynamic merge tags. Dynamic merge tags are tags in text that can be replaced with subscriber personal data prior to the delivery of your message.

Dynamic merge tags follow the format {$variable|default value}. When you import recipients into a campaign, you can map the personal data using personal tags. Then you would simply replace the $variable with your tag in your SMS/MMS message body and our system will replace the tag with the personal data before the message delivery.

Can I edit a scheduled message?

You may edit the text of a scheduled SMS message, but you must pause the message first. MMS messages cannot be edited. The scheduled date/time of both SMS and MMS messages also cannot be edited. However, you can always delete a scheduled message that is in the “pending” status and create a new one.

in Messaging