Our ‘Opt-Out List’ displays all phone numbers or subscribers that have opted out from the account. You can filter the results by number and/or shortcode. You can also see the timestamp and the source of the opt-out. Under the ‘Opt-out Source’, you will be able to see ‘Keyword’, ‘API’, or ‘Admin’.
Yes, you can add numbers into the Opt-Out List manually by opting out the number in the audience list data page. You can also add a number on the Opt-Out List page via add a number button. Also, you can import numbers into the opt-out list by uploading a CSV file of those numbers. Once they are added to your opt-out list, they will be excluded from your audience list next time you add or import numbers to the list. Users can export their Opt-Out List in a CSV file by clicking the ‘Export All’ button.
The number will be removed from all audience lists from that shortcode and added to the Opt-Out List.
Yes, you can delete numbers from the opt-out list. After deleting numbers from the Opt-Out List, you will be able to successfully add or import those numbers into your audience list.
When you try to add a number that is on the opt-out list into an audience list, you will receive a failure message saying that the number is in the opt-out list.
Likewise, when you try to import a number that is on the opt-out list into an audience list, then it will fail to be added and the number will be listed in the error files for that particular import under account setting import page.
Since there may be multiple numbers in an opt-out list, instead of displaying an error sign on each number, we provide a CSV list of all failed numbers in the settings.
When a subscriber texts STOP, the number will be unsubscribed and opted out from the list. The number will be added to the Opt-Out List, and the source will say ‘Keyword’. Note that the number will be opted-out for the shortcode on all the audience lists owned by all accounts.
Once the number confirms the opt-in, it will be removed from the opt-out list and successfully added to the respective audience list.
By calling the unsubscribe API, the number will be opted out of the campaign and added to the Opt-Out List. Note that the number will be opted-out for the shortcode on all the audience lists owned by this account only.