Message Auto-Responses

The auto-responses page allows you to manage your auto-responses for a messaging campaign. An auto-response is a response message that is set to automatically be delivered to a subscriber in a set time after they opt into a campaign or before they opt-in.

Schedule auto-responders

Schedule an Auto-response

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Setting Description
Auto-response setup Set the auto-reponse to trigger before opt-in or after opt-in with a set timer. Setting the timer to 0 minutes will trigger an immediate auto-response after opt-in.
Message Type Select whether to send MMS or SMS auto-reponse.
Data Collection Optionally include a data collection question in the messages. Note that the data collection question text will be hidden in MMS messages. We recommend that MMS content, such as an image, asks the question.
Select MMS Template If MMS is selected, select an MMS template that has been created in the platform.
SMS Text If SMS is selected, enter text in the auto-response. Dynamic merge tags may be entered into the message. See FAQs below for more information on dynamic merge tags.
Send Device Discovery Message If MMS is selected, DDM sending may be enabled if the campaign setting has DDM text included. A Device Discovery Message (DDM) is a short textual MMS message that is used to detect the receiver’s handset prior to delivering the actual MMS content in order to send the highest possible quality content available.
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View Auto-responses

Once you set up your scheduled auto-responses, the auto-responses will be added to the scheduled auto-response list. The following information will be displayed:

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Setting Description
Message A preview of the auto-response can be viewed by selecting the message. The edit link will allow you to adjust the auto-response settings, such as changing the data collection question or making it active/inactive. The message for SMS auto-responders can be edited.
Type The type will identify if the message is an SMS or an MMS.
Schedule The set time that the auto-response will be triggered following an opt-in.
Data Collection The SMS data collection question if added.
Status The status can be set to active or inactive. When inactive, the auto-response will not be triggered.
Send Test Test your SMS or MMS messages by sending them to a local device.
Send DDM This displays whether the DDM is set to on or off for this message.
Reports The report link provides individual data of subscribers, their devices, and the message delivery statuses.
Stats The stats link will provide all available sending and carrier stats for each auto-response message sent.
[X] Remove auto-response by selecting the delete box [x] and pressing the delete button.
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Auto-responses FAQs

Can I dynamically insert a name and other information into an auto-response?

Yes you can, using dynamic merge tags. Dynamic merge tags are tags in text that can be replaced with subscriber personal data prior to the delivery of your message.

Dynamic merge tags follow the format {$variable|default value}. When you import recipients into a campaign, you can map the personal data using personal tags that you have created. Then you would simply replace the $variable with your tag in your SMS/MMS message body and our system will replace the tag with the personal data before the message delivery.

in Messaging