Message Auto-Responses

The auto-responses page allows you to manage your auto-responses. An auto-response is a response message that is set to automatically be delivered to a subscriber in a set time after they opt into a campaign, or when they respond to an SMS message.

Schedule auto-responders

Schedule an Auto-response

To schedule an auto-response, first set the time that the auto-response will be triggered following an opt-in or SMS response. Setting it to 0 minutes will trigger an immediate auto-response. Then select the type of auto-response you would like to schedule:

  • MMS: Select a previously created MMS template to send to your audience. You can preview the MMS templates before selecting one. . Send a data collection question to collect your audience members’ data when they reply to the message. Note that when you include a data collection question, the text of the question will not be displayed in the sending. Optionally send a DDM if the DDM setting is enabled within the campaign settings.
  • SMS: Compose and schedule your SMS message. We recommend typing your message directly into the scheduling window. Copy/pasting certain characters may lead to symbol problems in the final SMS message. Optionally include dynamic merge tags in the message. As with MMS, SMS messages may also include data collection questions.

View Auto-responses

Once you set up your scheduled auto-responses, the auto-responses will be added to the scheduled auto-response list. The following information will be displayed:

SettingDescription
MessageA preview of the auto-response can be viewed by selecting the message. The edit link will allow you to adjust the auto-response settings, such as changing the data collection question or making it active/inactive. The message for SMS auto-responders can be edited.
TypeThe type will identify if the message is an SMS or an MMS.
ScheduleThe set time that the auto-response will be triggered following an opt-in or SMS response.
StatusThe status can be set to active or inactive. When inactive, the auto-response will not be triggered following an opt-in or SMS response.
Send TestTest your SMS or MMS messages by sending them to a local device.
Send DDMThis displays whether the DDM is set to on or off for this message.
ReportsThe report link provides individual data of subscribers, their devices, and the message delivery statuses.
StatsThe stats link will provide all available sending and carrier stats for each auto-response message sent.
[X]Remove auto-response by selecting the delete box [x] and pressing the delete button.

Auto-responses FAQs

Can I dynamically insert a name and other information into an auto-response?

Yes you can, using dynamic merge tags. Dynamic merge tags are tags in text that can be replaced with subscriber personal data prior to the delivery of your message.

Dynamic merge tags follow the format {$variable|default value}. When you import recipients into a campaign, you can map the personal data using personal tags that you have created. Then you would simply replace the $variable with your tag in your SMS/MMS message body and our system will replace the tag with the personal data before the message delivery.

in Messaging