Message Auto-Responses

Manage your auto-responses for a messaging campaign. An auto-response is a message that is set to automatically be delivered to subscribers before or after they opt into a campaign.

Campaign Manager

Schedule an Auto-response #

Auto-response setupSet the auto-response to trigger before opt-in or after opt-in with a set timer. Setting the timer to 0 minutes will trigger an immediate auto-response after opt-in.
Message TypeSelect whether to send MMS or SMS auto-response.
Data CollectionOptionally include a data collection question in the messages. Note that the data collection question text will be hidden in MMS messages. We recommend that MMS content, such as an image, asks the question.
Select MMS TemplateIf MMS is selected, select an MMS template that has been created in the platform.
Click Link TrackingEnable this feature to replace all the links in the text slide with tracking enabled short links.
SMS TextIf SMS is selected, enter text in the auto-response. Dynamic merge tags may be entered into the message. See FAQs below for more information on dynamic merge tags.
{Number Tag}When you add a {number} in your MMS or SMS, the tag will be automatically replaced with the recipient’s actual phone number.
Send Device Discovery MessageIf MMS is selected, DDM sending may be enabled if the campaign setting has DDM text included. A Device Discovery Message (DDM) is a short textual MMS message that is used to detect the receiver’s handset prior to delivering the actual MMS content in order to send the highest possible quality content available.

View Auto-responses #

Once you set up your scheduled auto-responses, the auto-responses will be added to the scheduled auto-response list. The following information will be displayed:

SettingDescriptionMessageA preview of the auto-response can be viewed by selecting the message. The edit link will allow you to adjust the auto-response settings, such as changing the data collection question or making it active/inactive. The message for an SMS auto-responder can be edited.TypeThe type will identify if the message is an SMS or an MMS.ScheduleThe set time that the auto-response will be triggered following an opt-in.Data CollectionThe SMS data collection question if added.StatusThe status can be set to active or inactive. When inactive, the auto-response will not be triggered.Send TestTest your SMS or MMS messages by sending them to a local device.Send DDMThis displays whether the DDM is set to on or off for this message.ReportsThe report link provides individual data of subscribers, their devices, and the message delivery statuses.StatsThe stats link will provide all available sending and carrier stats for each auto-response message sent.[X]Remove auto-response by selecting the delete box [x] and pressing the delete button.

Auto-responses FAQs #

Can I dynamically insert a name and other information into an auto-response? #

Yes you can, using dynamic merge tags. Dynamic merge tags are tags in text that can be replaced with subscriber personal data prior to the delivery of your message.

Dynamic merge tags follow the format {$variable|default value}. When you import recipients into a campaign, you can map the personal data using personal tags that you have created. Then you would simply replace the $variable with your tag in your SMS/MMS message body and our system will replace the tag with the personal data before the message delivery.