Status & Error Codes

MMS Message Statuses

The following table lists the responses returned with delivery reports.

StatusStatus textDescription
DeferredDeferredThe end user’s handset has retrieved the MMS header, but has not downloaded the full message from the mobile operator. The end user may still download the message at a later time.
ExpiredExpiredThe mobile operator could not contact the handset before reaching the expiry time. Each mobile operator has their own expiry times after which they will stop trying to send messages such as an MMS.
ForwardedForwardedThe end user forwarded the MMS to another address without retrieving it.
IndeterminateIndeterminateThe mobile operator could not determine if the message was delivered correctly. This occurs when the handset cannot return an MMS delivery report.
NotSupportedNotSupportedRequest is not supported
RejectedRejectedTechnical issues/System or Server errors/Content blocked by Mobile Operator/Exceeded MMS Size/ Other errors
RetrievedSuccessThe message was successfully sent to the handset.
UnreachableUnreachableServer/Endpoint is Unreachable
UnrecognizedUnrecognizedThe end user’s handset cannot download the MMS.

MMS Error Codes

StatusCodeStatusTextDetails
1000SuccessSuccessfully parsed and validated request.
2000Client errorInvalid IP Address or Protocol
2002Address ErrorInvalid Address
2004Multimedia refusedCarrier refuses content
2007Unable to parse requestMessage format corrupt
2500Missing or Invalid HTTP header Content-Length or Content-TypeEnsure the HTTP Content-Length and Content Type header are included and valid.
2502Missing destination addressEnsure the recipient is specified correctly for the MM7 version that is used.
2503Multiple destination addresses not supportedMultiple recipients not supported. Instead, create multiple messages
2504Missing source addressEnsure source address is specified correctly for the MM7 version that is used
2505Missing or unsupported MM7 VersionEnsure specified MM7 version is on the list of supported versions, and is in the format x.y.z
2506Missing XML element – ContentEnsure the Content element is included in the SubmitRequest.
2507Unsupported namespaceEnsure that all the namespaces specified are on the list of supported namespaces.
2510Missing or Invalid SOAP headerEnsure the SOAP envelope contains a SOAP header with only the TransactionID element
2511Missing or Invalid SOAP bodyEnsure the SOAP envelope contains a SOAP body with the SubmitReq
2512Unsupported operationSubmitReq is the only supported operation
2513Unable to parse attachmentEnsure your attachment is specified, and encoded properly
2514Invalid SOAP attachment header Content-TypeEnsure the Content-Type headers of all the attachments are formatted properly
2515Invalid SOAP body part Content-TypeEnsure the Content-Type header of the SOAP body part, aka the SOAP envelope part, is formatted properly
2550Account disabledYour account is no longer provisioned for MMS
2551Account not Provisioned for MM7Your account is not provisioned for MM7 API
2560Content length exceeded maximum supported request sizeReduce the size of the content you are sending.
2561Invalid sender identificationSender identification invalid or missing.
2562Invalid VASIDThe VASID is your ServiceID
2563Invalid source addressThe Shortcode may be incorrect or not provisioned
2564Invalid VASPIDThe VASPID is your API Key
2565Message rejected, reply charging not supportedMessage rejected, reply charging not supported
2566Invalid carrierInvalid carrier ID.
2567Missing carrier IDCarrier ID is required to be passed
2568Unable to authenticateEnsure the HTTP username and password you have specified are correct and formatted properly within the Authorization header.
2569Carrier Lookup Service is down. Please retry. 
3000System errorInternal system/service error.
3001Number blacklistedPhone number is blacklisted for receiving messages do not retry
3002Charged party not supportedCharged Party not supported
3003Multimedia download failedUsing URLs in the MM7 the fetch of content failed or took too long
3500TimeoutCarrier gateway timeout
3510Throughput exceededThroughput exceeded please retry later
3520Provisioning issueProvisioning problem, please contact your account manager
4000General service errorCarrier rejects the message due to a general service error
4002Unsuported MM7 versionThe carrier does not support this MM7 version
4003Unsupported operationCarrier rejects the message due to unsupported operation or format
4004Validation errorValidation error
4006Service unavailableCarrier capacity reached. Retry later
4007Service deniedCarrier denies service for the recipient address