Mobile Wallet Pricing
Mobile Wallet Add-Ons
Frequently Asked Questions
How does billing work?
At the beginning of each month, we will send you an invoice for your monthly plan, including any add-ons. In addition, we will include any transaction fees or overage fees from the prior month. Your fees for Pass Data Records will be calculated based on the maximum daily count of records that existed in your account over the prior month.
Is there a one-time setup fee?
For customers who commit to 12 months or more, we do not charge a setup fee. The one-time setup fee is only applicable for special plans with campaigns lasting for less than 12 months. The one-time setup fee covers the cost associated with our engineers setting up the account and providing support and assistance to set up pass signing certificates for Apple Wallet as well as setup and configuration of your Google Pay Merchant and Service accounts.
Can I use one account for multiple clients?
No, all wallet accounts will only support a single brand. However, you can have as many Pass Templates as you would like in that one account. You can also log in to multiple accounts with a single email address if your company manages multiple brands.
Can I remove pass records that are no longer in use?
Yes, you can remove pass records three ways. First, you can delete a record programmatically through our API or manually through our Wallet Data Management Interface. Second, you can also set a TTL (time to live) on each Pass Record which will automatically delete the record after a certain amount of time or on a specific date. Third, you can set restrictions on the TTL as well. For example, it could be applied only if the Pass was never installed, uninstalled or expired. This means that you can automatically expire or remove pass records from your account that you do not need and keep the ones that are installed or are recently generated.
Will I be charged for passes that are stored in your system but have not been installed yet or have been uninstalled?
You are charged for all of the pass records stored in our system whether they are installed or not. Your base plan includes a number of records and you can upgrade your account to store more. You can delete or expire pass records from our system to keep within your budget. There is no limit on how many passes you can store in our system.
How does cancellation work?
Our mobile wallet plans typically require a 12-month minimum commit. If you would like to cancel your plan after your 12-month commit has passed, please contact us by email to give notice of cancellation. We require that you inform us of cancellation at least 90 days in advance of your annual renewal so that we can properly migrate your data and provide you with a full data export upon your last day of service.
What payment options are available?
We will send you an invoice and accept Wire Transfer, Check, or Credit Card payment options.
Can I use your service in other countries?
Yes, our mobile wallet service is available in all countries.
Can I export my pass data?
Yes, you can export your pass record data in a CSV file format.
Is there a charge to import card data?
No, there is no charge to import dynamic card data.
Can I pay less if I don’t want to use reserved capacity for my pass updates?
No, the Standard Plan includes 60 updates with reserved capacity, which means that you will be guaranteed 60 updates per minute even if there are other updates in progress and in front of your updates in the queue. If you need more update capacity, you can purchase additional 60 updates capacity increments as an add-on. You also have the option to add a secondary queue for Passes if you want to have two priorities for your Pass updates.