Mobile Wallet Platform Introduction

Overview and Resources

Mobile Wallet knowledge base articles are here to help you with any questions you may have regarding the Mobile Wallet platform. The articles include how to create Pass Templates for each Pass type, how to perform bulk Pass updates, general support for Apple Wallet and Google Pay, and more. If you have questions after reading the articles, please contact support at help@skycore.com or by calling 617-314-7688 (extension 701).

Pass Templates and Pass Template Builder

Create Apple Wallet and Google Pay Passes with our Pass Template Builder. Click here to learn more about the best practices for creating mobile wallet passes. Then, view and edit all of the pass templates that you have created on the Pass Templates page.

Types of Pass Templates that you can create

You can create a pass template for a boarding pass, coupon, event ticket, gift card, and loyalty card.

Pass Data Manager

View, import, and export data for each pass template. You can filter the table display by active pass templates or deleted pass templates.

Learn more about the Pass Data Manager here.

Pass Issuance Links

Use Pass Issuance Links to send a personalized URL, containing a mobile wallet pass via email or embed it into a website.

Learn more about the Pass Issuance Links here.

Pass Update Manager

Create and schedule pass updates in bulk.

Learn more about the Pass Update Manager here.

Additional Helpful Resources

Mobile Wallet Account Settings

The Account settings contain general information about your Wallet account, including branding information, invoice information, and export files that you can download when you have exported a list from within the platform.

Account Info

SettingDescription
Account NameThe username of the account.
Account DomainThe domain name for the account. 
TimezoneSelect the timezone for your account.
CountrySelect the country for your account.
CSV Data RetentionChoose how long you want your CSV import and export data to remain in our system. The default value is 365 days.
Downgrade to Free TrialIf you are on an upgraded plan, this link will appear in the bottom right corner of the page. Clicking this link will downgrade your account’s current plan to the free trial plan. Note that you can upgrade again at any time by contacting your account manager.
Delete This AccountThis link will appear in the bottom right corner of the page. Deleting your account will remove any credit card information and block viewing of landing pages. Note that if you delete your account, you will be able to resume service anytime by logging in and selecting a plan. If you have a remaining net balance on your account your credit card will be charged the balance before the card info is deleted.

Brand Info

The Brand Info section displays the branding information of the account. The brand info may be used to identify you when sending Wallet Passes. You may only have one brand per account. The brand name is required.

CSV Exports

The CSV Exports section lists all the files that have been exported within the platform. Such files may include your Wallet data, etc.

SettingDescription
Name/TypeThe name and type of export file. The status of the export is also shown below the name. When you export a file, it may take some time to generate the file. The ‘Generating’ status will be displayed in this case. Once it is done, the ‘Completed’ status will be displayed afterward.
ExportedThe date and time that the export was requested on.
CompletedThe date and time that the export was completed on.
Total ExportedThe total number of records exported. When the export file is generated completely, a download link will appear. You can click the link to download the export file.
RetryIf an export fails, you may retry it by clicking ‘Retry’.
[X]Select the checkbox for the export file you wish to delete and click the ‘Delete’ button at the bottom of the page.

Mobile Wallet Billing

The Billing settings contain general information on the account’s current plan, billing cycle, credit card, invoice, and payment information.

Billing Summary

SettingDescription
Current PlanThe current plan of the account.
Outstanding BalanceThe outstanding net balance of the account overall.
Current BalanceThe current balance for the account for the given billing period.
Billing TypeThe billing type of the account. Billing can be done by credit card or invoice and can be postpaid or prepaid
Credit Card EndingThis is the last four digits of the credit card on file for the account. You can also add a credit card here if you haven’t added already. Note that your credit card will be automatically charged your outstanding net balance at the beginning of each billing cycle. If you have an outstanding net balance you will be given the opportunity in the next step to pay “all” or “a portion” of the outstanding net balance. Failure to pay your outstanding balance will result in automatic account suspension.
Auto PayAuto pay may be turned on or off for the account. If auto pay is turned on, the credit card on file will be charged.

Invoice Info

The Invoice Info section displays the name and address of the company for which the invoice will be sent to. A purchase order or reference number can also be provided and will be included in the invoice if added.

Invoices

The Invoices section displays your outstanding balance and all of your invoices. Here you can make a payment if you have a credit card on file.

SettingDescription
Invoice NumberThe invoice ID that is generated by our system and is used to reference a particular invoice.
StatusDisplays whether the invoice is valid or invalid.
Invoice AmountThe total amount for the invoice.
Billing CycleThe billing cycle for the invoice.
DownloadThe download link which you can click to download the invoice PDF. The invoice PDF will display the total amount due and break down the pricing for each invoice item.

Payments

The Payment section displays the payment history of the account. You can filter the payment search by year.

SettingDescription
Date PaidThe date of the payment.
Payment MethodThe method of payment, such as credit card, etc.
AmountAdditionally, you can filter the payment search by year.

Billing FAQs

What are my billing options?

There are two billing methods: credit card billing and invoice billing. When an account’s billing method is set to credit card billing, the account will automatically be charged the balance at the beginning of each month. When an account’s billing method is set to invoice billing, we will send an invoice on a monthly basis. The account holder will pay their payments each month, usually by check or wire payment within 30 days or risk the account being suspended. Only larger monthly commitments are eligible for Invoice billing.

How do I change my current plan?

To change your current plan, contact your account manager and specify which Mobile Wallet tier you would like to upgrade or downgrade to. You can also go to the account info section and click the ‘Downgrade to Free Trial’ link at the bottom right corner of the page if you are on a paid plan. This will downgrade your account to the free trial plan.

What are my billing options?

The Invoices section displays your outstanding balance and all your invoices. Here you can make a payment if you have a credit card on file.

How do I make a payment?

If you currently have a credit card on file, you can make a payment by going to the Invoices section and click the ‘Make a Payment’ button. If you do not have a credit card on file, go to the ‘Credit Card Info’ section and add one.

When is my credit card charged?

Credit card billing is used for automatic monthly account payments. The credit card we have on file will be charged on the first day of your plan’s billing cycle. Your billing period begins when you select a plan. At the end of the month, your credit card will be charged for any overage you may incur along with the next month’s plan.

Are there any costs to end-users?

There are no additional costs to end-users.

What will happen to my account if I do not pay?

Your account may be suspended and the account’s current plan may be switched back to the free trial plan.