Mobile Wallet knowledge base articles are here to help you with any questions you may have regarding the Mobile Wallet platform. The articles include how to create Pass Templates for each Pass type, how to perform bulk Pass updates, general support for Apple Wallet and Google Pay, and more. If you have questions after reading the articles, please contact support at firstname.lastname@example.org or by calling 617-314-7688 (extension 701).
Create Apple Wallet and Google Pay Passes with our Pass Template Builder. Click here to learn more about the best practices for creating mobile wallet passes. Then, view and edit all of the pass templates that you have created on the Pass Templates page.
You can create a pass template for a boarding pass, coupon, event ticket, gift card, and loyalty card.
View, import, and export data for each pass template. You can filter the table display by active pass templates or deleted pass templates.
Learn more about the Pass Data Manager here.
Use Pass Issuance Links to send a personalized URL, containing a mobile wallet pass via email or embed it into a website.
Learn more about the Pass Issuance Links here.
Create and schedule pass updates in bulk.
Learn more about the Pass Update Manager here.
The Account settings contain general information about your Wallet account, including branding information, invoice information, and export files that you can download when you have exported a list from within the platform.
The Brand Info section displays the branding information of the account. The brand info may be used to identify you when sending Wallet Passes. You may only have one brand per account. The brand name is required.
The CSV Exports section lists all the files that have been exported within the platform. Such files may include your Wallet data, etc.
The Billing settings contain general information on the account’s current plan, billing cycle, credit card, invoice, and payment information.
The Invoice Info section displays the name and address of the company for which the invoice will be sent to. A purchase order or reference number can also be provided and will be included in the invoice if added.
The Invoices section displays your outstanding balance and all of your invoices. Here you can make a payment if you have a credit card on file.
The Payment section displays the payment history of the account. You can filter the payment search by year.
There are two billing methods: credit card billing and invoice billing. When an account’s billing method is set to credit card billing, the account will automatically be charged the balance at the beginning of each month. When an account’s billing method is set to invoice billing, we will send an invoice on a monthly basis. The account holder will pay their payments each month, usually by check or wire payment within 30 days or risk the account being suspended. Only larger monthly commitments are eligible for Invoice billing.
To change your current plan, contact your account manager and specify which Mobile Wallet tier you would like to upgrade or downgrade to. You can also go to the account info section and click the ‘Downgrade to Free Trial’ link at the bottom right corner of the page if you are on a paid plan. This will downgrade your account to the free trial plan.
The Invoices section displays your outstanding balance and all your invoices. Here you can make a payment if you have a credit card on file.
If you currently have a credit card on file, you can make a payment by going to the Invoices section and click the ‘Make a Payment’ button. If you do not have a credit card on file, go to the ‘Credit Card Info’ section and add one.
Credit card billing is used for automatic monthly account payments. The credit card we have on file will be charged on the first day of your plan’s billing cycle. Your billing period begins when you select a plan. At the end of the month, your credit card will be charged for any overage you may incur along with the next month’s plan.
There are no additional costs to end-users.
Your account may be suspended and the account’s current plan may be switched back to the free trial plan.