FAQs #

How do customers install Passes on Google Wallet?

Google Wallet uses a 1-click install process to save Passes into the app. The Android device will typically receive a link to install the Pass into the Google Wallet app. After your customers click the Pass install link, the Pass will automatically be installed into their Google Wallet app.

Example of an Android device receiving a Pass by SMS:

Example of an Android device receiving a Pass by Email:

Can I remove a Pass from a customer’s wallet app?

No, you cannot remove a Pass from a customer’s wallet app. You can delete the data associated with the pass-id from our system, however, doing so will not remove the Pass from the Google Wallet app. You can also update your customer’s Pass with blank data or set the ‘pass-status’ to ‘Expired’ or ‘Voided’.

How do customers delete Passes from Google Wallet?

To delete or uninstall a Pass from Google Wallet, tap ‘ Passes’ then tap the three dots in the top right-hand corner of the Pass, then tap ‘Remove’.

When a Pass expires, is it automatically removed from the customer’s Google Wallet app?

No, there is a separate section for expired Passes in the Google Pay app called ‘Expired Passes’. Gift Cards and Coupons in the expired section will show “(Expired)” on the front of the Pass. If you call our ‘UpdatePass’ API and change the ‘Pass-Status’ to ‘Expired’, there will also be a new field below the pass called ‘Pass Status’, which will say ‘Expired’.

When coupons are redeemed, are they automatically updated or removed from the customer’s Google Wallet app?

No, redeemed coupon Passes will remain in the ’Passes’ section in the Google Wallet app. You must update the Pass to redeemed by calling our ‘UpdatePass’ API to change the ‘pass-status’ field. Doing so will add a new field on the below the Pass called ‘Pass Status’ where you will see ‘Redeemed’ and will move the Pass to the ‘Expired Passes’ section in the Google Wallet app.

Can customers share Passes from Google Wallet to a different Google account?

No, Google Wallet does not currently allow Passes to be shared between different Google accounts from the app. If you do not disable sharing permissions for the Pass Template or Pass from our Pass Template Builder or API, your customer will still be able to share the link to install the Pass to different Google accounts until you disable sharing in the Template Builder or through our API.

How can customers receive notifications for Passes?

Customers can turn notifications on or off by locating the settings tab in the Google Wallet app. Notifications may include event and flight reminders or when your offers are about to expire.

How can I send notifications to Passes saved in Google Wallet?

As of 2023, Google Wallet no longer supports geofences and geofenced notifications. Push notifications are also not supported on Google Wallet. Currently, the only available notifications are expiration notifications, flight reminders, and event reminders.

Where will my Pass appear in the customer’s Google Wallet app?

You cannot define how Passes are organized upon delivery to the device. Passes are grouped in the app by the order that they were added. However, your customers can sort Passes after they are installed in the Google Wallet app. Customers can sort Passes by pressing and holding the Pass that they want to reorganize then moving the Pass to the desired location.