Billing

The Billing settings contain general information on the account’s current plan along with other available plans, billing cycle, credit card, invoice, and payment information. In order to access the Billing settings, click on ‘Settings’ on the top right corner. On the left side of the page, there are several sections for the Billing settings.

SMS Messaging

Current Plan

The Current Plan section displays the current plan of the account along with a description of the plan.

Current mobile marketing plan

Setting Description
SMS Keywords The total number of keywords allowed in the plan. An SMS keyword is a unique alphanumeric word which, when text messaged to a short code, can be set to trigger opt-ins or opt-outs to a campaign or to trigger automatic responses text.
CSV Import Subscriber Display whether the plan supports CSV imports for email addresses and phone numbers of users who have opted-in from a source outside of the platform.

Billing Cycle

Billing Cycle

Setting Description
Account Type The account type of the account. The account type determines which features and plans users have access to.
Billing Type The billing type of the account. Billing can be done by credit card or invoice.
Frequency The frequency of the billing cycle.
Current Plan The current plan of the account.
Next Bill Date The date for the next bill.
Monthly Fee The current plan’s monthly fee.
Net Balance The net balance of the account.

Change Plans

The Change Plans section displays available plans for your account.

Mobile Marketing Plan Options

Each plan will display the price per month and the price for sending/receiving SMS and MMS, generating/updating Passbook Passes, and generating dynamic images.

To view the pricing for a specific country, you can enter the name of the country in the ‘Show SMS/MMS Pricing for:’ search box at the top of the plans. Or you can select the ‘View Global SMS Pricing’ for each plan to view the SMS/MMS pricing for each country.

Check the FAQs and benefits of paid plans on the bottom of the Change Plans page for more information.

Credit Card Info

The Credit Card Info section displays your credit card information if you had previously added a credit card. If not, you can add your credit card by providing your credit card information and billing address.

Credit Card Settings

Note that your credit card will be automatically charged your outstanding net balance at the beginning of each billing cycle. If you have an outstanding net balance you will be given the opportunity in the next step to pay “all” or “a portion” of the outstanding net balance. Failure to pay your outstanding balance will result in automatic account suspension.

Invoices

The Invoices section displays your outstanding balance and all your invoices. Here you can make a payment if you have a credit card on file.

Marketing Software Invoice

Setting Description
Invoice Number The invoice ID that is generated by our system and is used to reference a particular invoice.
Status Displays whether the invoice is valid or invalid.
Invoice Amount The total amount for the invoice.
Billing Cycle The billing cycle for the invoice.
Download The download link which you can click to download the invoice PDF. The invoice PDF will display the total amount due and break down the pricing for each invoice item.

Each plan will display the price per month and the price for sending/receiving SMS and MMS, generating/updating Passbook Passes, and generating dynamic images.

To view the pricing for a specific country, you can enter the name of the country in the ‘Show SMS/MMS Pricing for:’ search box at the top of the plans. Or you can select the ‘View Global SMS Pricing’ for each plan to view the SMS/MMS pricing for each country.

Check the FAQs and benefits of paid plans on the bottom of the Change Plans page for more information.

Payments

The Payments section displays the payment history of the account.

Account Payment for Marketing Automation Platform

Setting Description
Date Paid The date of the payment.
Payment Method The method of payment, such as credit card, etc.
Reference A reference for the payment, such as credit card number, etc.
Amount Additionally, you can filter the payment search by year.

Additionally, you can filter the payment search by year.

Billing FAQs

What are my billing options?

There are two billing methods: credit card billing and invoice billing. When an account’s billing method is set to credit card billing, the account will automatically be charged the balance at the beginning of each month. When an account’s billing method is set to invoice billing, we will send an invoice on a monthly basis. The account holder will pay their payments each month, usually by check or wire payment within 30 days or risk the account being suspended. Only larger monthly commitments are eligible for Invoice billing.

What is my plan? How do I change it?

When you select a plan, you are picking a set of features and the pricing structure for transactions. Each plan has a monthly fee which gives you access to those features as well as transaction fees for certain actions (e.g. sending MMS, sending SMS, generating a Pass). You can change or upgrade your plan by going to the Change Plans section and selecting a new plan. Your account will be changed immediately and you will be charged the new plan rate. To request a pro-rated refund, please contact us.

How do I end my current plan?

In the Account settings, go to the Account Info section and click the ‘Downgrade to Free Trial’ link at the bottom right corner of the page. This will downgrade your account to the free trial plan as well as stop any scheduled campaigns. You will also lose any keyword you have been assigned. Note that you can upgrade again at any time by contacting your account manager.

What are my billing options?

The Invoices section displays your outstanding balance and all your invoices. Here you can make a payment if you have a credit card on file.

How do I make a payment?

If you currently have a credit card on file, you can make a payment by going to the Invoices section and click the ‘Make a Payment’ button. If you do not have a credit card on file, go to the ‘Credit Card Info’ section and add one.

When is my credit card charged?

Credit card billing is used for automatic monthly account payments. The credit card we have on file will be charged on the first day of your plan’s billing cycle. Your billing period begins when you select a plan. At the end of the month, your credit card will be charged for any overage you may incur along with the next month’s plan.

Are there any costs to end users?

There are no additional costs to end users other than what they normally pay their carrier for data and messaging.

What will happen to my account if I do not pay?

Your account may be suspended and the account’s current plan may be switched back to the free trial plan.

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