The Billing settings contain general information on the account’s current plan along with other available plans, billing cycle, credit card, invoice, and payment information. In order to access the Billing settings, click on ‘Settings’ on the top right corner. On the left side of the page, there are several sections for the Billing settings.
The Current Plan section displays the current plan of the account along with a description of the plan.
The Change Plans section displays available plans for your account.
Each plan will display the price per month and the price for sending/receiving SMS and MMS, generating/updating Passbook Passes, and generating dynamic images.
To view the pricing for a specific country, you can enter the name of the country in the ‘Show SMS/MMS Pricing for:’ search box at the top of the plans. Or you can select the ‘View Global SMS Pricing’ for each plan to view the SMS/MMS pricing for each country.
Check the FAQs and benefits of paid plans on the bottom of the Change Plans page for more information.
The Credit Card Info section displays your credit card information if you had previously added a credit card. If not, you can add your credit card by providing your credit card information and billing address.
Note that your credit card will be automatically charged your outstanding net balance at the beginning of each billing cycle. If you have an outstanding net balance you will be given the opportunity in the next step to pay “all” or “a portion” of the outstanding net balance. Failure to pay your outstanding balance will result in automatic account suspension.
The Invoices section displays your outstanding balance and all of your invoices. Here you can make a payment if you have a credit card on file.
The Payment section displays the payment history of the account.
Additionally, you can filter the payment search by year.
There are two billing methods: credit card billing and invoice billing. When an account’s billing method is set to credit card billing, the account will automatically be charged the balance at the beginning of each month. When an account’s billing method is set to invoice billing, we will send an invoice on a monthly basis. The account holder will pay their payments each month, usually by check or wire payment within 30 days or risk the account being suspended. Only larger monthly commitments are eligible for Invoice billing.
When you select a plan, you are picking a set of features and the pricing structure for transactions. Each plan has a monthly fee which gives you access to those features as well as transaction fees for certain actions (e.g. sending MMS, sending SMS, generating a Pass). You can change or upgrade your plan by going to the Change Plans section and selecting a new plan. Your account will be changed immediately and you will be charged the new plan rate. To request a pro-rated refund, please contact us.
In the Account settings, go to the Account Info section and click the ‘Downgrade to Free Trial’ link at the bottom right corner of the page. This will downgrade your account to the free trial plan as well as stop any scheduled campaigns. You will also lose any keyword you have been assigned. Note that you can upgrade again at any time by contacting your account manager.
The Invoices section displays your outstanding balance and all your invoices. Here you can make a payment if you have a credit card on file.
If you currently have a credit card on file, you can make a payment by going to the Invoices section and click the ‘Make a Payment’ button. If you do not have a credit card on file, go to the ‘Credit Card Info’ section and add one.
Credit card billing is used for automatic monthly account payments. The credit card we have on file will be charged on the first day of your plan’s billing cycle. Your billing period begins when you select a plan. At the end of the month, your credit card will be charged for any overage you may incur along with the next month’s plan.
There are no additional costs to end-users other than what they normally pay their carrier for data and messaging.
Your account may be suspended and the account’s current plan may be switched back to the free trial plan.